CRM services transform initiatives to increase sales, boost productivity, and improve customer service. It enables employees to create, assign, and manage requests made by customers – while reducing operational cost and increasing time-to-market.
Customer Relationship Management enables a business to deepen its relationship with customer, service users, partners, suppliers, and colleagues.
Nurturing a relationship with the customer is crucial for customer acquisition and retention, which is the primary purpose of the CRM’s functions. You can see everything in one dashboard – a simple, customizable place that can tell you all customer history, the status of orders, tickets, service issues, and more.
CRM technology allows firms to collect and manage large amounts of customer data and then carry out strategies based on that information. Data collected through focused CRM initiatives helps firms solve specific problems throughout their customer relationship cycle—the chain of activities from the initial targeting of customers to efforts to win them back for more. CRM data also provides companies with important new insights into customers’ needs and behaviors, allowing them to tailor products to targeted customer segments. Information gathered through CRM programs often generates solutions to problems outside a company’s marketing functions, such as Supply Chain Management and new product development.
A customer-centric organization enjoys strong customer relationships, makes more informed and better decisions based on real-time sales & marketing data and create a customer experience that will lead to phenomenal topline growth. NASIA Technology’s strategic consulting, CRM implementation, deployment and training solutions help companies rapidly re-engineer front-office processes and technologies to engage more customers and drive better sales results. NASIA TECHNOLOGY has CRM expertise of configuring, implementing, customizing and supporting the leading CRM technologies.
- Sales Services
- Technical Support
- Value Creation
- Surveys and Polls
- Multi-chanel Services Management